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RunMyJobsTroubleshooting

Getting Support

  • Contacting Redwood Support Services

SAP Connector

  • Troubleshooting Connections to SAP Systems
  • Enabling XMI Logging to Troubleshoot Issues
  • Tuning Redwood Server Database Queries

Application Servers

  • Troubleshooting Redwood Server
  • Troubleshooting Performance and Memory Problems
  • Troubleshooting Performance and Memory Problems with an HP JVM
  • Troubleshooting Common Errors on Application Servers
  • Common Redwood Platform-Related Errors

Tracing and Debugging

  • Inspecting Log Files in Redwood Platform
  • Tracing and Debugging Redwood Server
  • Platform agent and System Tools logging
  • Tracing AS/400 Connections
  • Troubleshooting Credential Lookup

Common Errors

  • Common LDAP Errors
  • Common Redwood Server Errors
  • Common SAP-Related Errors
  • Common SAP BAE Errors
  • SAP BusinessObjects
  • Common External Platform-Related Errors
  • Common OracleJob-Related Errors
  • Common AS/400-Related Errors

Reference

  • JCS Errors
  • Common Logging Categories
  • GenDatabaseIndexes
← Enabling XMI Logging to Troubleshoot IssuesTroubleshooting Redwood Server →

on-site-related topic Tuning Redwood Server Database Queries

Row limits (all databases except Oracle) and hints (Oracle) have been introduced. These can be set on the low-level SQL-layer that connects to the database.

note

Special care must be taken when you set these; always refer to your DBA for assistance. Redwood recommends you also consult a Redwood Redwood Server consultant prior to setting these.

Accessing Support Facility

You use the built-in Support Facility to inspect, set and modify row limits or hints. The Support Facility is available at the following URL http[s]://<server>:<port>/<context>/support.

  • <server> - FQDN of your Redwood Server system
  • <port> - Port of your Redwood Server system
  • <context> - the web application context, usually scheduler

An example URL: https://pr1.example.com:53000/redwood/support

Inspecting and Setting Row Limits or Hints

To display the available options, specify the following in the Query field of the Support Facility:

/* HELP */
note

Please type the exact text above, upper-case. There is always a space after a /*,:, and before */.

The output of the HELP keyword can be seen below:

/* SECURITY: <objectType> */ <query> - set security for <objectType>
/* SECURITY: ? <objectType> */ - get security for <objectType>
/* CACHE: enable */ - enable cache
/* CACHE: disable */ - disable cache
/* CACHE: flush */ - flush cache
/* CACHE: ? */ - query cache enabled/disabled
/* CACHE: statistics */ - get cache statistics
/* ROW_LIMIT: enable */ - enable row limits
/* ROW_LIMIT: disable */ - disable row limits
/* ROW_LIMIT: ? */ - query row limits enabled/disabled
/* CONTEXT_RULES: */ flush - (single word only) reset thread context mapping rules to defaults
/* CONTEXT_RULES: */ <name>=<regex> - (may be multiple lines, ordered) set thread context mapping rules
/* CONTEXT_RULES: ? */ - get thread context mapping rules
/* HINT: <context> */ <hints> - set hints for <context> to <hints>
/* HINT: ? */ <query> - query all hints
note

The above listed keywords are case-sensitive.

note

Although a test query is executed using your hint/row limit prior to saving your settings, great care must be taken when these are set.

ROW_LIMITS

You set ROW_LIMITS for all supported databases except Oracle. Note that ROW_LIMITS are not applied to queries that specifically expect all rows to be returned.

HINTS

You set HINTS for Oracle databases.

See Also

Oracle Database - Using Optimizer Hints

onsiteTopic

← Enabling XMI Logging to Troubleshoot IssuesTroubleshooting Redwood Server →
  • Accessing Support Facility
  • Inspecting and Setting Row Limits or Hints
  • ROW_LIMITS
  • HINTS
  • See Also
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