Redwood Documentation

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›SAP Connector

RunMyJobsTroubleshooting

Getting Support

  • Contacting Redwood Support Services

SAP Connector

  • Troubleshooting Connections to SAP Systems
  • Enabling XMI Logging to Troubleshoot Issues
  • Tuning Redwood Server Database Queries

Application Servers

  • Troubleshooting Redwood Server
  • Troubleshooting Performance and Memory Problems
  • Troubleshooting Performance and Memory Problems with an HP JVM
  • Troubleshooting Common Errors on Application Servers
  • Common Redwood Platform-Related Errors

Tracing and Debugging

  • Inspecting Log Files in Redwood Platform
  • Tracing and Debugging Redwood Server
  • Platform agent and System Tools logging
  • Tracing AS/400 Connections
  • Troubleshooting Credential Lookup

Common Errors

  • Common LDAP Errors
  • Common Redwood Server Errors
  • Common SAP-Related Errors
  • Common SAP BAE Errors
  • SAP BusinessObjects
  • Common External Platform-Related Errors
  • Common OracleJob-Related Errors
  • Common AS/400-Related Errors

Reference

  • JCS Errors
  • Common Logging Categories
  • GenDatabaseIndexes
← Troubleshooting Connections to SAP SystemsTuning Redwood Server Database Queries →

on-site-related topic Enabling XMI Logging to Troubleshoot Issues

When problems arise with remote SAP Systems and the problem could not be troubleshooted with the SAP_SetXmiAuditLevel process definition, you should consider settings the Audit Level on the SAP System repository object. This is especially helpful for troubleshooting login or authorizations issues.

Please consult the User guide documentation for extensive documentation on the SAP System repository object. The SAP System object allows an independent Audit Level to be set on any combination of protocols. This value is read every time the process server of the SAP System is started, so when you change this value you will also need to restart the process server. This is why we recommend using the SAP_SetXmiAuditLevel process definition.

Procedure

Setting the Audit Level

  1. Navigate to "Environment > SAP".
  2. Choose Edit from the context-menu of the problematic SAP System.
  3. Choose the tab of the interface you wish to troubleshoot.
  4. Fill a value (number 0-3) into the Audit Level field.
  5. Choose Save and Close.

Restarting the process server

  1. Navigate to "Environment > Process Servers".
  2. Choose Edit.
  3. Choose Shutdown from the context-menu of the problematic SAP System.
  4. Choose Refresh until the process server is displayed as shutdown.

onsiteTopic

← Troubleshooting Connections to SAP SystemsTuning Redwood Server Database Queries →
  • Procedure
    • Setting the Audit Level
    • Restarting the process server
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