Redwood Documentation

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›SAP Connector

RunMyJobsTroubleshooting

Getting Support

  • Contacting Redwood Support Services

SAP Connector

  • Troubleshooting Connections to SAP Systems
  • Enabling XMI Logging to Troubleshoot Issues
  • Tuning Redwood Server Database Queries

Application Servers

  • Troubleshooting Redwood Server
  • Troubleshooting Performance and Memory Problems
  • Troubleshooting Performance and Memory Problems with an HP JVM
  • Troubleshooting Common Errors on Application Servers
  • Common Redwood Platform-Related Errors

Tracing and Debugging

  • Inspecting Log Files in Redwood Platform
  • Tracing and Debugging Redwood Server
  • Platform agent and System Tools logging
  • Tracing AS/400 Connections
  • Troubleshooting Credential Lookup

Common Errors

  • Common LDAP Errors
  • Common Redwood Server Errors
  • Common SAP-Related Errors
  • Common SAP BAE Errors
  • SAP BusinessObjects
  • Common External Platform-Related Errors
  • Common OracleJob-Related Errors
  • Common AS/400-Related Errors

Reference

  • JCS Errors
  • Common Logging Categories
  • GenDatabaseIndexes
← Contacting Redwood Support ServicesEnabling XMI Logging to Troubleshoot Issues →

on-site-related topic Troubleshooting Connections to SAP Systems

The process server uses BC-XBP, XAL and XMW to connect to SAP Systems via JCo, each of these interfaces provide an XMI Audit level to diagnose problems. There are 4 Audit Levels, from 0 to 3, by default, the Audit Level is 0. The higher the Audit Level the more information is logged.

Setting the Audit Level

There are two ways to set the XMI Audit Level:

  • In the SAP System object in the repository for interfaces XBP, XAL, and XMW. It requires a restart of the process server.
  • With the SAP_SetXmiAuditLevel process definition for the XBP and XAL interfaces, requires no restart of the process server, the Queue the process runs in defines the SAP System to troubleshoot.

Warning:

It is strongly recommended to increase the Audit Level sequentially, starting with level 1 and increasing by 1. If you immediately set the Audit Level to 5; bear in mind that the TXMILOGRAW table will fill rapidly.

Inspecting the Log

Use transaction RZ15 to inspect the log.

Performance Problems

See the following topic from the NetWeaver documentation if you need to troubleshoot performance problems: JCo Exceptions

onsiteTopic

← Contacting Redwood Support ServicesEnabling XMI Logging to Troubleshoot Issues →
  • Setting the Audit Level
  • Inspecting the Log
  • Performance Problems
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