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Privileges Required to use ServiceNow Connector

To use ServiceNow, you need one of the following:

  • scheduler-administrator or redwood-administrator role.
  • scheduler-user or redwood-login role in combination with the following system-wide, partition-wide or object-level privileges.

Built-in Roles

  • The scheduler-administrator or redwood-administrator built-in role provides full control over ServiceNow.
  • The scheduler-viewer built-in role provides read-only access to ServiceNow.

Creating, Modifying, and Deleting ServiceNow Connections

You need all of the following privilege ranks to be able to create, modify, and delete ServiceNow connections:

  • View or any other rank - on the Redwood_ServiceNowConnection extension point.
  • View or any other rank - on the Redwood_Connections extension point.
  • Create - on process server and queue, if these need to be created.
  • Edit - on EXTConnection, EXTObjectRefs, and SNWConnection if you want to be able to manage all ServiceNow connections.

Using ServiceNow

  • View or any other rank - on the Redwood_ServiceNow application.
  • View or any other rank - on the Redwood_ServiceNow* constraints
  • View or any other rank - on the Redwood_ServiceNowConnection extension point.
  • View or any other rank - on the Redwood_ServiceNow process definition type.
  • View - on SNWConnection, EXTConnection, and EXTObjectRefs.
  • View - on the component's process server.
  • JobAdministrator - on the component's queue.
  • View - on REDWOOD.Redwood_ServiceNow library.
  • Submit - on process definitions you wish to use.

See Also

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